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Speaking Of Facebook - It Needs Change Management of Customer Service
David Dalka
Filed Under Change Management, Customer Experience, Online Recruiting, Social Media
There has been some discussion of Facebook’s business model.
Forget about monetization, can Facebook survive without any useful customer service improvements? While 98% of the service works great on autopilot, there is absolutely zero customer service for the things where you do need help. I don’t mean bad customer service, I mean there is absolutely no customer service for certain issues.
Case #1 - Last month, I created a group called Interactive, Search Marketing and Social Media Change Managment in my haste to leave for a conference, you can see that I mispelled Management in the group name. This field is not editable by the group owner and after 7 weeks, I have had zero professional response from a real human at Facebook to resolve the issue...
read more here http://www.daviddalka.com/createvalue/2008/10/09/speaking-of-facebook-it-needs-change-management-of-customer-service/#more-799
Malware Authors Exploit Facebook App
February 23, 2009
By Richard Adhikari:
Is a bogus application making the rounds on Facebook just a failed marketing ploy? Or something more dangerous?
Is it marketing or is it malware?
That's the question facing Facebook users who are confronting the threat of a second targeted attack less than two weeks after last being hit by a virus.
Users and security experts are now wondering whether an official-looking message making the rounds through the social networking site is a new way for malware authors to reach Facebook users, or a bizarre case of hackers taking advantage of an ill-conceived marketing stunt.
The alarm centers on an official-looking notification, titled "Error Check System" or "Error Checking System" that warns users -- falsely -- that friends have had problems viewing their profile. It also urges recipients to click on an "Activate" button in the message to correct the errors, which thereby downloads a Facebook app and asks users to select friends whose profiles they would also like checked.Doing so sends the notification to those friends, yet there doesn't seem to be any malware built into the message. That's led some observers to wonder whether the "Error Checking" application is some poorly executed attempt at promoting a new product or service....read more on...->http://www.internetnews.com/webcontent/article.php/3806151/Malware+Authors+Exploit+Facebook+App.htm
Google Android May Begin Selling Apps Soon
February 11, 2009
By Judy Mottl:
While Apple's found success with its iPhone App Store, Google may be hot on its heels.
When the Android-based G1 smartphone debuted six months ago, it was heralded as the biggest smartphone game changer since Apple's iPhone arrival in June 2007, thanks to the newcomer's open source platform and its powerful backer -- Google.
And while the Android has lagged in third-party application development since the G1's launch, it may be poised to close on Apple's (NASDAQ: AAPL) wide lead in downloadable apps.That's if Android makes good on plans to begin adding paid applications to its Android Market store -- a move that could happen as soon as week's end, according to a report in the Wall Street Journal that cited unnamed sources.
Google (NASDAQ: GOOG), the primary mover behind the Open Handset Alliance, which officially oversees Android development, declined to elaborate on previously disclosed plans for paid apps.
"The only thing we've publicly announced is that paid applications are coming to Android Market in Q1 of 2009," a spokesperson from Google told InternetNews.com. The company initially revealed those plans in connection with the G1's introduction in late September, a month before the Android Market actually went live. The spokesperson declined additional comment and said the company would post any updates to Android's efforts on its developer blog....
..... read more here http://www.internetnews.com